Complaints and feedback

Tell us what we did well, or what went wrong. We read every message.

Our promise to you

  • We will contact you within 2 business days.
  • We aim to fix a complaint within 14 days.
  • You will never be treated differently for making a complaint.
  • You can ask someone to help you, such as a family member or an advocate.
  • You can also call us on 0403 611 288.
What would you like to tell us?

The date or the suburb is enough.

We need an email or a phone number to reply.

If you are not happy with our answer

Support at Home clients can also talk to their provider.

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